FAQ

Our range includes Orbit Cushions cushion covers, Cosmic Throws throws and Retro Wall Art paper prints. Each product listing explains the dimensions, quantity and items included.

Cushion covers do not include a cushion insert, and paper art prints are supplied unframed, unless a listing expressly states otherwise. Furniture, mounting clips and other styling accessories shown in images are not included unless specified.

Read the measurements shown on the individual product page. Cushion-cover dimensions refer to the flat cover. Where a throw has fringe, the listing distinguishes the fabric-body size from the fringe length. Art-print dimensions refer to the complete paper sheet, including any white border.

Prices and checkout charges are displayed in British pounds sterling (GBP). Available payment methods are shown at checkout and may depend on your device and payment-provider eligibility.

Please do not send payment-card details by email.

Email us as soon as possible with your order number and the requested change. We will try to amend or stop the order before dispatch. Changes may not be possible once it has entered the delivery network.

If it has already been dispatched, your applicable cancellation and return rights remain available.

Orders are dispatched from the United Kingdom. marswoven is operated by Burger from Mars LLC, a US business. Our US business correspondence address is separate from our dispatch facilities.

We deliver to eligible mainland addresses in England, Scotland and Wales. Northern Ireland, offshore islands, BFPO and other military postal addresses are excluded.

Additional postcode exclusions apply. Please check the full list in our Shipping Policy before ordering.

Standard delivery to eligible addresses is free on all orders, with no minimum spend. There are no additional handling, customs, import or delivery charges payable on arrival.

Processing normally takes 1–3 working days, followed by estimated transit of 3–5 working days after dispatch. The estimated total is normally 4–8 working days.

Working days are Monday to Friday, excluding applicable UK bank holidays. These are estimates rather than guaranteed delivery dates.

Yes. Dispatch confirmation and tracking information are sent to the email address supplied with your order. Tracking updates may take time to appear after the carrier receives the parcel.

Contact us with your order number and details of the issue. We will investigate with the delivery partner and arrange the appropriate remedy.

We remain responsible for the goods until you, or a person you identify other than the carrier, take physical possession. You do not have to resolve a carrier claim yourself before receiving a remedy to which you are entitled.

You may notify us of a change-of-mind return within 30 calendar days after the day you receive your goods. You then have a further 14 calendar days to send them back.

Email your order number and a clear return request to support@marswoven.com. You do not need to give a reason.

We cover return shipping for both change-of-mind returns and faulty, damaged, incorrect or misdescribed goods. We do not charge restocking or return administration fees.

Contact us for the designated UK return address and a prepaid label or another return method paid for by us. Please do not send goods to our US correspondence address unless specifically instructed.

We process refunds to the original payment method within 3 calendar days after receiving the returned goods, subject to any statutory requirement for an earlier refund based on evidence of return.

Your bank or payment provider may take additional time to display the credit. See our Return and Refund Policy for full details.

Contact us with your order number and an explanation of the problem. Photographs can help us investigate but are not a condition of your statutory rights.

We will provide the appropriate remedy and cover necessary return costs. The change-of-mind deadline does not limit your separate rights concerning faulty or misdescribed goods.