Privacy policy

Last updated: 16 October 2026

Burger from Mars LLC, trading as marswoven, operates marswoven.com. This policy explains how we handle personal information when you visit our store, make a purchase or contact us.

Who is responsible for your information?

Burger from Mars LLC is the controller responsible for the processing described in this policy, except where a service provider independently determines its own processing.

Business correspondence address: 928 G ST, Sacramento, CA 95814, United States
Email: support@marswoven.com

Information we collect

Depending on your interaction with us, we collect:

  • Contact information, such as your name, email address, billing address, delivery address and telephone number where supplied.

  • Order information, including purchased items, transaction references, payment status, deliveries, returns and refunds.

  • Messages and information you provide to customer support.

  • Technical information, such as IP address, browser and device information, and information needed to operate and secure the store.

  • Cookie consent choices and marketing preferences where applicable.

We receive information directly from you and from Shopify, payment providers and delivery partners as necessary to operate the store and fulfil orders.

Payment-card credentials are processed through the payment services available at checkout. Please do not send card numbers, security codes or passwords to our support email.

How and why we use information

We use personal information for:

  • Orders, payments, delivery and returns: to enter into and perform our contract with you.

  • Customer enquiries and complaints: to respond to your requests, perform our contract or pursue our legitimate interest in providing customer support.

  • Security and fraud prevention: our legitimate interests in protecting customers, payments and the store.

  • Accounting and legal records: compliance with applicable legal obligations.

  • Optional marketing and tracking: consent where required, or another lawful basis where legally permitted.

Where we rely on legitimate interests, we consider the effect on your rights and interests.

Information necessary to process and deliver an order is required for us to fulfil it. Without it, we may be unable to accept or complete your order.

Who receives information?

We share relevant information with Shopify, payment providers, fulfilment and delivery partners, and providers supporting the store’s operation and security.

Professional advisers and public authorities may receive information where necessary for accounting, legal or regulatory purposes.

Providers receive information appropriate to their role. Some act on our behalf; others process information independently under their own privacy notices.

Shopify’s privacy information is available at https://www.shopify.com/legal/privacy.

Cookies and similar technologies

Necessary technologies support shopping baskets, checkout, security and privacy choices.

Where optional analytics, advertising or other tracking technologies are enabled, information about their purposes and providers is made available through the store’s cookie information and privacy controls.

Where consent is required, optional technologies are used only after consent. You can manage your choices through the store’s cookie controls and your browser settings.

Withdrawing consent does not affect processing lawfully carried out before withdrawal. Blocking necessary technologies may affect store functions.

Marketing choices

If you subscribe to marketing communications, you can unsubscribe using the link in a message or by emailing support@marswoven.com.

You may object to the use of your personal information for direct marketing at any time.

Unsubscribing from marketing does not stop necessary messages about an order, payment, delivery or return.

International processing

Our business is based in the United States. Shopify and other service providers may process information in the United States and other countries.

Where processing involves a restricted international transfer, the applicable transfer arrangements must provide the protection required by UK data protection law. Depending on the recipient and circumstances, these may include applicable adequacy arrangements or approved contractual safeguards.

Contact support@marswoven.com for information about the recipients and safeguards relevant to your data.

How long we keep information

We retain information only for as long as necessary for the purpose for which it was collected.

For order and transaction records, relevant factors include fulfilment, returns, disputes, accounting and tax obligations, and applicable legal limitation periods.

Support correspondence is retained according to the enquiry’s purpose and whether it relates to an ongoing order or dispute. Marketing subscription information is retained while the subscription remains active, with limited suppression records retained where needed to respect an opt-out.

Cookie retention depends on the technology concerned and is described through the applicable cookie information and privacy controls.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or transfer your information, or object to its processing.

You may withdraw consent where processing relies on consent.

You may also object to processing based on legitimate interests on grounds relating to your particular situation.

Email support@marswoven.com to make a request. We may request proportionate information to verify your identity. We normally respond within one month, subject to any extension permitted by law.

Security

We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

Complaints and changes

You may complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. You do not have to contact us first.

We may update this policy when our processing or legal requirements change. The date above identifies the latest revision. Material changes will be communicated where required.