Contact information

For questions about products, orders, delivery, returns, refunds or personal information, contact us using the details below.

Customer support

Email: support@marswoven.com
Website: https://marswoven.com

For an existing order, include your order number and the email address used at checkout.

Please do not send payment-card numbers, security codes or passwords by email.

Business details

Trading name: marswoven
Legal business name: Burger from Mars LLC
Company registration number: 202565513004
Jurisdiction of formation: California, United States

Business correspondence address:

Burger from Mars LLC
928 G ST
Sacramento, CA 95814
United States

Dispatch and delivery

Orders are dispatched from the United Kingdom.

We offer free standard delivery to eligible mainland addresses in England, Scotland and Wales. Our Shipping Policy lists excluded regions and postcode districts.

Processing normally takes 1–3 working days, followed by estimated transit of 3–5 working days.

Returns

Returns are handled in the United Kingdom.

Email support@marswoven.com to obtain the designated return address and a prepaid label or another return method paid for by us.

Please do not send returns to our US correspondence address unless we specifically instruct you to do so. The correspondence address is not advertised as a retail shop, collection point or walk-in return facility.

Complaints

Email support@marswoven.com with:

  • Your order number, if applicable.

  • A description of the issue.

  • The resolution you are seeking.

Our Return and Refund Policy explains the return process, refund timing and your consumer rights.