Shipping policy

Last updated: 16 October 2026

This policy applies to purchases from marswoven.com, operated by Burger from Mars LLC, trading as marswoven.

Dispatch location

Orders are dispatched from the United Kingdom.

Our US business correspondence address is separate from our dispatch facilities.

Delivery coverage

We deliver to eligible mainland addresses in England, Scotland and Wales.

We do not deliver to:

  • Northern Ireland.

  • BFPO or other military postal addresses.

  • Offshore islands, including the Isle of Wight, Isles of Scilly, Scottish islands and the Isle of Man.

  • The Channel Islands, including Jersey and Guernsey.

  • British Overseas Territories or destinations outside our supported UK mainland area.

  • The excluded postcode areas and districts listed below.

Excluded postcode areas and districts

The following postcode exclusions apply:

  • All HS, IV, KW and ZE postcodes.

  • AB31–AB56.

  • KA27–KA28.

  • PA20–PA80.

  • PH15–PH50.

These are our store’s delivery exclusions. They are not a statement that all UK retailers or carriers exclude these locations.

Ranges refer to the outward postcode district. For example, AB31–AB56 includes addresses beginning with AB31 through AB56.

If you are unsure whether your address is eligible, email support@marswoven.com before ordering.

If an excluded address is accepted in error, we will contact you, cancel the affected order and provide a full refund. We will not impose an additional remote-area delivery charge.

Free standard delivery

Standard delivery is free on all orders to eligible addresses, with no minimum spend.

There are no additional handling, customs, import or delivery charges payable on arrival.

Prices and checkout charges are displayed in GBP.

Processing and transit times

Order processing: normally 1–3 working days after successful payment verification.

Transit after dispatch: normally 3–5 working days.

Estimated total delivery time: normally 4–8 working days.

Working days are Monday to Friday, excluding applicable UK bank holidays.

These are estimates, not guaranteed delivery dates. If we become aware of a material delay, we will contact you.

Unless another delivery period is agreed, goods will be delivered within 30 calendar days. Your statutory rights concerning delayed or failed delivery remain unaffected.

Dispatch confirmation and tracking

We send dispatch confirmation and tracking information to the email address supplied with your order.

Tracking updates may take time to appear after a parcel is handed to the carrier. Contact support@marswoven.com if tracking does not update or you need help locating your order.

We use delivery partners appropriate to the order and destination and do not guarantee a particular carrier.

Delivery address changes

Check your address before placing an order.

Email us as soon as possible if a correction is needed. We will try to amend it before dispatch, but changes may not be possible once the parcel enters the delivery network.

If a parcel is returned because an address is incomplete or delivery fails, contact us so we can arrange an appropriate resolution.

Missing, delayed or damaged deliveries

Email support@marswoven.com with your order number if your order has not arrived within the estimated period, appears lost or arrives damaged.

We will investigate with the delivery partner and arrange the appropriate remedy. You do not have to resolve a carrier claim yourself before receiving a remedy to which you are entitled.

We remain responsible for goods until you, or a person you identify other than the carrier, take physical possession.

Contact

Burger from Mars LLC, trading as marswoven
928 G ST, Sacramento, CA 95814, United States
Email: support@marswoven.com

This is our business correspondence address. Contact us for the designated UK return address.