Refund policy
Last updated: 16 October 2026
This policy applies to purchases from marswoven.com, operated by Burger from Mars LLC, trading as marswoven.
30-day change-of-mind returns
You may request a change-of-mind return within 30 calendar days after the day you receive your order. For goods from one order delivered separately, this period begins after you receive the final item.
Email support@marswoven.com with your order number and a clear statement that you wish to return the goods. You do not need to give a reason.
After notifying us within the 30-day period, send the goods back within a further 14 calendar days.
How to return an item
Contact support@marswoven.com before sending your return so we can provide:
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The designated return address in the United Kingdom.
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A prepaid return label or another return method paid for by us.
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Instructions identifying the goods being returned.
Our US business correspondence address is separate from our UK return facilities. Please use the return address provided by customer support.
You do not need to wait for discretionary approval to exercise your statutory cancellation rights. Contacting us allows us to arrange the correct address and free return method.
Return shipping and fees
We pay return shipping for both change-of-mind returns and goods that are faulty, damaged, incorrect or not as described.
We do not charge restocking fees, return administration fees or refund processing fees.
Please package the goods securely and retain proof of postage.
Condition of returned goods
You may inspect the goods as you would in a shop. Please return all parts and accessories supplied with the product.
We may make a lawful deduction for a reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Missing original packaging does not automatically remove your cancellation rights.
Damaged, faulty or incorrect goods
Contact support@marswoven.com with your order number and a description of the problem.
Photographs can help us investigate, but they are not a condition of your statutory rights. We will arrange the appropriate remedy, including a refund, repair or replacement where required, and cover necessary return costs.
The 30-day change-of-mind period does not limit your separate rights concerning faulty or misdescribed goods.
Refund timing and method
We issue refunds to the original payment method within 3 calendar days after receiving the returned goods.
Where statutory cancellation rules require an earlier refund based on evidence that you have sent the goods back, we will meet that deadline. We will not wait for physical receipt where doing so would exceed the applicable legal deadline.
A full cancellation includes any refundable standard outbound delivery charge. Our standard delivery is free, and we do not deduct an assumed delivery charge from your refund.
The 3-day period refers to our processing of the refund. Your bank or payment provider may take additional time to display the credit.
Cancellations before dispatch
Email us as soon as possible if you wish to cancel before dispatch. If the order has not been dispatched, we will cancel it and refund any payment without undue delay and within 14 calendar days of notification.
If the order has already been dispatched, the return process above remains available.
Exchanges
For a different product, contact us to arrange a return and place a new order. Your statutory rights to a replacement for faulty goods remain unaffected.
Contact
Burger from Mars LLC, trading as marswoven
Company registration number: 202565513004
Business correspondence address: 928 G ST, Sacramento, CA 95814, United States
Email: support@marswoven.com
Website: https://marswoven.com
Nothing in this policy excludes or restricts your statutory consumer rights.