Terms of Sale

1. Your seller

Your seller is Burger from Mars LLC, trading as marswoven. Company registration number: 202565513004.

Business correspondence address: 928 G ST, Sacramento, CA 95814, United States. Email: support@marswoven.com.

We are a US business. Orders are dispatched from the United Kingdom. Our correspondence address is separate from dispatch and designated return facilities.

2. Products and included contents

Read the product listing before ordering. It identifies the goods, included quantity, dimensions, price and relevant specifications. Cushion inserts, frames and styling accessories are excluded unless expressly included.

Screen settings may cause minor colour differences. This does not restrict your rights where goods are faulty or not as described. We will not replace an ordered item with a materially different product without your agreement.

3. Prices, taxes and delivery charges

Prices and checkout charges are displayed in British pounds sterling (GBP). The final total is shown before you submit your order and includes any taxes we are required to collect.

Standard delivery to eligible addresses is free. There are no additional handling, customs, import or delivery charges payable on arrival.

Price changes apply to future purchases and do not increase the price of an accepted order without your agreement.

4. Payment

Available payment methods are those displayed at checkout. Payment is subject to authorisation by the relevant provider. Provide accurate billing information and use a payment method you are authorised to use.

Do not send card numbers, security codes or passwords by email.

5. Order acknowledgement and acceptance

Submitting an order is an offer to purchase. An automatic acknowledgement confirms receipt and does not, by itself, constitute acceptance.

We accept an order when we send a dispatch confirmation for the goods concerned. If goods are dispatched separately, acceptance applies to the goods identified in each confirmation.

If an order cannot be fulfilled because of unavailable stock, an unresolved payment issue, an unsupported delivery address or a clear listing error, we will contact you. We will not charge a higher price or supply a materially different substitute without your agreement.

Payments taken for an order we do not accept will be refunded promptly and within 14 calendar days.

6. Delivery

Orders are dispatched from the United Kingdom to eligible mainland addresses in England, Scotland and Wales. Northern Ireland, offshore islands, BFPO and other military postal addresses, and the postcode exclusions specified in our Shipping Policy are not supported.

Processing normally takes 1–3 working days, followed by estimated transit of 3–5 working days. Working days are Monday to Friday, excluding applicable UK bank holidays.

Unless another delivery period is agreed, goods will be delivered within 30 calendar days. Estimates do not restrict your statutory rights concerning delayed or failed delivery.

We remain responsible for goods until you, or a person you identify other than the carrier, take physical possession.

7. Change-of-mind returns

You may notify us of a change-of-mind return within 30 calendar days after the day you receive your goods. Where goods from one order arrive separately, the period starts after receipt of the final item.

Email support@marswoven.com with your order number and a clear return statement. No reason is required. After notifying us within the 30-day period, send the goods back within a further 14 calendar days.

We provide the designated UK return address and a prepaid label or another return method paid for by us. No restocking or return administration fee applies. Please do not send goods to our US correspondence address unless specifically instructed.

You may inspect goods as you would in a shop. A lawful deduction may apply for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Missing original packaging does not automatically remove cancellation rights.

8. Refunds and cancellations before dispatch

We process refunds to the original payment method within 3 calendar days after receiving returned goods, subject to any statutory requirement for an earlier refund based on evidence of return.

For statutory cancellations, we refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. Your bank or payment provider may require additional time to display the credit.

For a full cancellation, any refundable standard outbound delivery charge paid will also be refunded. Standard delivery is currently free; we do not deduct a notional delivery charge from a free-delivery order.

If you cancel before dispatch, we will try to stop the order and refund any payment without undue delay and within 14 calendar days of notification. If already dispatched, applicable return rights remain available.

9. Faulty, damaged, incorrect or misdescribed goods

Contact us with your order number and an explanation of the issue. Photographs can help us investigate but are not a condition of your statutory rights.

We will provide the appropriate remedy, including a refund, repair or replacement where required by applicable consumer law, and cover necessary return costs.

The change-of-mind deadline does not limit your separate rights concerning faulty or misdescribed goods.

10. Liability and consumer protections

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

Nothing in these terms removes mandatory consumer protections available to UK consumers. These terms do not impose an exclusive US court requirement or prevent you from bringing proceedings in a court available to you under applicable law.

11. Changes and complaints

The terms applicable to your purchase are those in effect when the order is placed. Later changes do not retrospectively alter an accepted order without your agreement.

For a complaint, email your order number, an explanation of the issue and the resolution you are seeking. These terms do not restrict your right to obtain independent advice or exercise available legal remedies.